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Skills

I have a strong background in WordPress development, technical support, and customer success. My skills include building responsive websites with Elementor, troubleshooting complex site and plugin issues, and managing domain and hosting environments. I’m experienced in providing personalized, solution-focused support across multiple channels, with a focus on client satisfaction, process improvement, and cross-functional collaboration. I also bring strong communication, mentoring, and project coordination abilities that support both technical execution and team success.

Technical Skills

  • WordPress
  • Elementor
  • HTML, CSS, and basic custom code implementation
  • Plugin and theme troubleshooting
  • Responsive and SEO-friendly web design
  • Website performance optimization
  • Domain and hosting management
  • Control panel and email configuration
  • Thrive Themes plugin support
  • Bug reporting and documentation

Customer Support & Success

  • Email and live chat support
  • Escalation management
  • Knowledge base and ticket documentation
  • Personalized client communication
  • Upselling relevant services and products
  • Internal team coordination
  • Event planning and team engagement initiatives
  • Cross-functional collaboration
  • Process improvement and issue resolution
  • Coaching and mentoring

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