I work with small business owners and agencies to create custom WordPress websites using Elementor. I build responsive, SEO-friendly sites, fix layout and plugin issues, and make sure everything runs smoothly. From planning to launch and ongoing updates, I support the full website process.
As a WordPress Technical Support and Customer Success Manager at Wolf IQ, I built strong client relationships through clear communication and support. I handled onboarding, campaign setup, and coordination to ensure everything ran smoothly. I worked closely with internal teams to meet goals and deadlines, tracked campaign performance, and shared insights to improve results. I also created reports to show the impact of our work and align with client goals.
I helped customers install, set up, and use Thrive Themes plugins. I solved technical issues like plugin conflicts, WordPress compatibility, and performance problems. I guided users through building landing pages, sales funnels, and customizing themes. I documented and reported bugs to the dev team and kept support tickets clear and updated, providing fast, helpful responses through email and chat.
As an L1 Technical Support Specialist at HostPapa, I helped customers set up and use WordPress and Thrive Themes tools. I fixed technical issues like plugin conflicts and site performance problems. I gave clear, step-by-step help with landing pages, funnels, and theme customization. I reported bugs to the dev team and kept support tickets up to date, delivering quick and helpful support through email and chat.
I assisted customers with setting up websites, managing domains, and using hosting services. I resolved technical issues related to websites, email, and control panels. I also advised on optimization, security, and best practices, while recommending relevant products to support their goals. All customer interactions were carefully documented for future reference.
I provided top-level support to Capital One’s high-value clients, ensuring fast and personalized service. As part of the Swagger Team, I worked with different departments to support their goals. I organized monthly Hall Town events to boost team engagement and communication. I also helped solve complex issues, improve processes, and supported peers with guidance on important cases and projects.
At Barclays, I supported customers with billing, rewards, and retention inquiries, always focusing on accuracy and satisfaction. I coached new hires and peers to help improve their performance. I also handled back-office tasks, processing financial account requests accurately. I recommended financial products based on customer needs and made sure all service followed strict compliance and confidentiality standards.
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